Customer Support

   

e-Quantum and Quantum Net Support
Phone: 1-800-328-7804 ext. 0
E-mail: support@e-quantum.com
  • Toll-free support weekdays from 6:00 am to 5:00 pm Pacific Time.
  • 22 person support staff of information technology and software support professionals. 10 of our support staff have been with e-Quantum more than 10 years.
  • On-site installation and training as well as training at our corporate offices in Reno, NV.
  • WebEx interactive on-line training
  • Clients may download the latest program patches from our website for rapid problem resolution.
  • Annual e-Quantum national client conference
  • e-Quantum has been serving the software needs of the Independent Print/Business Forms Distributor Industry since 1979.

System Requirements

Single User or Workgroup
  • Windows Vista, 7, 8.1, or 10
  • Minimum 2 GHz processor
  • Minimum 4 GB of RAM
Multi-User

Server:
  • Windows Server 2008 or higher
  • Minimum 2 GHz processor
  • Minimum 8 GB of RAM
Workstation:
  • Windows Vista, 7, 8.1, or 10
  • Minimum 2 GHz processor
  • Minimum 4 GB of RAM
Pervasive

The Pervasive (Actian PSQL) data base engine is required for e-Quantum. PSQL v12 is the current version. Please contact Sales at sales@e-quantum.com or 800 328-7804 ext. 201 or ext. 217 to determine if your current Pervasive data base engine will require upgrading.

Backup

PERFORMING A DAILY BACKUP IS ESSENTIAL! The backup system resident in Windows is acceptable. An automated system is recommended, the choice of media (tape, CD, etc.) is left to the client's preferences. It is also recommended to maintain 7-30 days of back-up to ensure backup integrity.